We know the importance of high quality, low cost, speedy delivery, and making things as easy as we can for you. Whether in English or in Spanish, we always aim to exceed your expectations of Customer Service. We pay attention to every detail because we know how important your time is to you.
2015 begins a new era of Spanish Language Service for Speedy Spots. Starting Monday, January 5, our new Spanish Department Manager is Daniela Morales. Daniela comes to Speedy Spots having worked as a bilingual English-Spanish professional translator, interpreter and editor, and has also held teaching positions at Universidad Central de Venezuela, the University of Michigan, and Washtenaw Community College. She earned her B.A. in Modern Languages (Translation Spanish/English/German) and completed the credits for a B.A. in Philosophy from Universidad Central de Venezuela in 2010. Daniela will bring the same level of outstanding Customer Service to our Spanish language customers that our English language customers have enjoyed for over 16 years.
Communication is Daniela’s passion. Bridging the gap between languages, cultures, and media is what she does best. As a native speaker of Spanish, Daniela is acquainted with the regionalism and colloquialisms of most Spanish speaking countries, and has the skills and experience to ensure the accurate and culturally pertinent expression of your message in Spanish. You will find Daniela both very knowledgeable, and very warm and friendly to work with. She will offer expert insight regarding how to address your Spanish-speaking target, and provide an outstanding customer service experience.
We are also excited to announce the addition of new high quality male and female Spanish Voice Talents, with the variety and the versatility you’re looking for in a talent roster, along with the ability to produce high quality voice overs fast. We’ve also added more contemporary Latino music beds to our production library, and we continue to update our website utilizing all the latest technologies available.
Our longer-term goals for Spanish include: Easy-to-access talent demos, a dedicated Spanish Language marketing effort, and a Speedy Spots website in Spanish to expand our customer base even further.
We are always striving to be better, and it’s very important for us to hear your feedback, because that’s how we can serve you even better far into the future. Have a great 2015. ¡Gracias por usar Speedy Spots!
Posted: 1/24/2015 11:52:31 AM
Now that you can store your credit card information, here’s how to pay your monthly invoice using your stored card.
1. Once you receive your emailed invoice, view your invoice from either the attachment or the “view it here” link. Make note of the dollar amount owed as you will need this later in the process. To make a payment click the blue “click here”
2. If you are logged in to your account, you will be directed to our payment page. The invoice number will automatically prepopulate for you, as will the Company name of your account. Fill in the invoice payment amount or the amount you are paying on this invoice. Select your payment source, the drop down will have your stored credit card(s). Complete the transaction by clicking “Pay Now” and a receipt email will be sent.
3. If you are not logged in to your account, when you click to make a payment from your email, the payment form will ask you to log in to your account. Click the blue “log in to your account”. The system will then take you to the login screen.
You have now arrived at the pre-populated payment page. Please follow step 2 instructions to complete your payment . Easy as 123!!
Posted: 3/24/2014 11:55:01 AM
To safeguard credit card information, the Speedy Spots website uses industry standard encryption technologies, including SSL and AES encryption to protect sensitive data while it is in transit and when it is stored into our systems. Speedy Spots has also partnered with the leading internet payment gateway to store credit card numbers in a PCI compliant environment. The gateway uses a “tokenization” process in order to process transactions using stored credit card data. This means that once you have saved a credit card to your Speedy Spots account, that credit card number is replaced with a unique token value that the Speedy Spots website can use when sending payment instructions to the payment gateway. All future transactions use this special token to authorize transactions between the Speedy Spots website and the gateway service, thus protecting the actual credit card number.
Speedy Spots wants to ensure that your credit card information is protected. We provide customers with the option of saving credit card payment information inside of their accounts to simplify the process of making online payments. Customers who are uncomfortable with storing credit card information online are not required to do so. Please note that sending your credit card information to us via an email or typing it out in the ‘Production Notes’ area of the voiceover request form is not a safe practice. For the best security, please save your credit card information under the “My Credit Cards” tab of your user dashboard, or simply check mark the box “store this credit card for future use” when paying an estimate.
Posted: 2/24/2014 11:56:13 AM
You’ve asked for it and we are excited to announce it’s here! Our website can now store your credit card information. Thank you for your patience as we developed this feature. We did so with your utmost security in mind. And with the service you’ve come to expect from us, it’s easy to begin storing your credit card information. Paying for your production just got a whole lot simpler so let’s begin with some “how-to” steps.
Once you are logged in, your dashboard has a tab labeled “My Credit Cards” –click that tab to start storing cards!
You can also save your credit card information when paying on an estimate.
BONUS FEATURE: PRE-AUTHORIZATION! Already familiar with our rates and don’t want to wait for an estimate to be sent to you before your card is charged? You can pre-authorize us to charge your card at the same time you are making a request. This feature is activated once you have a credit card saved to your user profile.
That sums it up in a nutshell. Of course if you have any questions what so ever we are only a phone call or email away. One of our producers would be happy to help you, call us at 1-800-697-8819 or email us at firstname.lastname@example.org
Posted: 2/23/2014 11:56:55 AM
Managing a creative workforce can be incredibly rewarding, but keeping everyone on the same page and supervising the workload can be a challenge. So we have a tool that can help you keep track of the voiceover work your production department is ordering. It’s called the “All Requests” tab. It allows people who work for the same company, or the users you specify, to see each other’s requests!
For example, let’s say Kelly is the production manager at her company, and she oversees two producers, Mark and Rishi. All three of them regularly request voiceovers. But Kelly would really like to see Mark and Rishi’s requests too, not just her own. Now she can, with the All Requests tab.
We can set it up “manager style”, where one person oversees the producers, who can only see their own requests. Or we can set it up “group style”, where everyone may see everyone else’s requests. Or even a mix of the two… the choice is yours.
We’re happy to provide this feature at no cost, but it must be configured manually on our end. So if you’re interested in how you might benefit from this feature, please call us at 1-800-697-8819 and one of our producers would be happy to enable it for you.
-Spencer & Dawn
Posted: 2/24/2012 11:57:45 AM
Your Dashboard already includes information as to the “status” of your request. We’ve added another feature to better answer the perpetual question, “Are we there yet?”
When you open up a request you’ve submitted from your dashboard, you’ll be taken to the details page. Here you’ll find the new Status Bar, along with a few other details regarding your order. It tracks the progress of your request through the different stages of completion. No more wondering. Only knowing. Neat, huh?
Posted: 2/23/2012 11:58:21 AM
When you log in to our website, you’ll see this in the upper right hand corner of each page:
If you click on the Feedback button, a feedback form will pop up allowing you to give us “Feedback” on that page or the overall approval or disapproval of the web site.
This is where you can help us to make the new SpeedySpots website a better experience. What do you love about the site? What isn’t working out for you? Do you have an idea of how to improve it? Let us know, we can’t wait to hear what you have to say!
-Spencer & Dawn
Posted: 2/22/2012 11:59:42 AM
For years we’ve had samples of music from our production library up on our website, but it wasn’t as user friendly or inspiring as it could be.
You spoke. We listened. Introducing our new interactive music library:
You can filter thousands of tracks by genre, tempo, length, or any combination of the three to help you find the perfect one. Then preview the tracks by listening to them with our built in music player- no annoying downloads to crowd up your desktop. And the coolest part? You can rate the tracks! This way you can mark tracks you like and come back to them later, making it easy to compare them.
Posted: 2/21/2012 12:11:21 PM